Terms of Service
The agreement between World Plush Inc and anyone who uses Plushitos.
Who you are dealing with
Plushitos is operated by World Plush Inc. Questions about these terms go to peter@plushitos.com.
SMS Terms
Plushitos is operated by World Plush Inc. By giving us your phone number and agreeing to receive text messages, you consent to receive SMS from World Plush Inc about product partnerships and about anything you have asked us to follow up on. Message frequency varies and is low: these are one-to-one messages sent by a person on our team, not automated marketing blasts. Message and data rates may apply. Reply STOP to any message to unsubscribe; we will stop sending and record the opt-out. Reply HELP for help, or write to peter@plushitos.com. Carriers are not liable for delayed or undelivered messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy for what we keep and for how long.
Orders and payment
Placing an order is an offer to buy; the order is accepted when we send the confirmation email. Prices are in USD and do not include sales tax or shipping unless a page says so; both are shown before you pay. Payment is taken on our payment provider's hosted checkout page, so World Plush Inc never sees or stores your card number. If a price or availability turns out to be wrong after you order, we will contact you before charging or shipping, and you can cancel for a full refund. We may decline or cancel an order and refund it in full - for example if an item is out of stock or an address cannot be delivered to.
Shipping and delivery
We ship within the United States. Orders are packed within two business days; carrier delivery estimates are estimates, not promises, and holidays and weather move them. Risk of loss passes to you on delivery. If a parcel arrives damaged or does not arrive, write to peter@plushitos.com with your order number and we will replace it or refund it. Full details are on the Shipping page.
Returns and refunds
You can return an item within 14 days of delivery if it is unused and in its original packaging. Write to peter@plushitos.com with your order number to start a return. If we sent the wrong item or it arrived damaged, we pay return shipping and refund you in full. If you simply changed your mind, you pay the return shipping and we refund the price of the item. Refunds go back to the original payment method once the item reaches us. Full details are on the Returns page.
Acceptable use of community features
The community wall and any other place where you can post are for real experiences and your own words. Do not post anything unlawful, hateful, harassing, sexual, or that identifies another person without their consent; do not post someone else's work as your own; do not use these features to advertise. Every public post is reviewed before it appears. We can decline or remove a post, and we can stop serving anyone who repeatedly breaks these rules.
User-submitted content and the rights you grant
What you post stays yours. By posting it you give World Plush Inc a non-exclusive, worldwide, royalty-free licence to show it on this site and in our own channels, in the form you posted it, for as long as it is published. You can ask us to take it down at any time by writing to peter@plushitos.com, and we will. You confirm that what you post is yours to post and does not infringe anyone else's rights.
Creator partner program
If you take part in the creator partner program, the Creator Partner Agreement governs it and, where the two differ on partner matters, that agreement wins. Nothing on this site sets your rate or your payment terms - those are written in the agreement we send you. Every post that can earn you money must say so, as the disclosure rules you acknowledge require. Earnings accrue on paid orders credited to your code; withdrawals need a tax form on file first.
Intellectual property
The characters, artwork, stories, copy, and the look of this site belong to World Plush Inc or to the people we licence them from. You may share our pages and images as they are; you may not sell them, alter them and pass the result off as ours, or use them to suggest that we endorse something we do not. If you believe something here infringes your rights, write to peter@plushitos.com with enough detail to find it.
Disclaimers and limitation of liability
We describe our products honestly and we do not promise that this site will be uninterrupted or error-free. Except where the law does not allow it to be limited, World Plush Inc's total liability to you for any claim is capped at the amount you actually paid for the order the claim is about, and we are not liable for indirect or consequential loss. Nothing here limits your rights under consumer protection law, or our liability for fraud, or for death or personal injury caused by our negligence.
Governing law and disputes
These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute goes to the state or federal courts located in San Bernardino County, California, and both sides consent to that venue. Talk to us first: most things are settled by writing to peter@plushitos.com.
Changes to these terms
We can change these terms. The version on this page is the one that applies, and the date below it is when it last changed. A change never applies retroactively to an order you have already placed - that order keeps the terms that were published when you placed it.